Answers to customer feedback spring 2026
We did a customer feedback questionnaire in the spring. We received around 60 answers and want to thank everyone who answered! The average grade for CampusSport’s services was 4,12 (on a scale of 1-5).
We have already taken some actions based on your suggestions. We will consider implementing the changes that require more resources during the next academic year. As in previous feedback surveys, we have answered to some of the open-ended questions.
Answers to feedback
Educarium could have better ventilation and dimmable lighting.
Iskeri needs air conditioning.
Ventilation-related solutions are structural aspects of the buildings, and our ability to influence them is very limited. The ventilation systems are checked regularly, and measures are taken when necessary.
It is not technically possible to install dimmable lighting in Educarium.
Only the unisex changing rooms at the Aurum gym have shower facilities. While it is good that unisex changing rooms exist at all, it does not provide equal opportunities for exercise if one has to continue their day sweaty after a workout session.
In addition to Aurum, the gyms in Tyyssija and Formis also have unisex facilities with shower access. The placement of shower facilities is determined by the structural solutions of the buildings, which tenants have very limited ability to influence. In newer sports facilities, these needs have been taken into account more effectively.
Pilates classes could also be moved to Educarium, which would allow more people to attend the sessions. It would be great if Educarium had, for example, movable mirrors at the front for dance classes, so participants could follow their own movements, and the mirrors could easily be returned to storage afterwards. If mirrors were available, other popular classes mentioned earlier (Sirkka’s classes) could also be moved to Educarium. It would also be nice to have, for example, body maintenance classes, some kind of yoga, dance, etc., at Educarium on Saturdays.
Unfortunately, not all shifts can be held at Educarium, as the facilities do not allow for all types of shifts to be delivered at an equally high quality. Some activities also require equipment for which there is not enough storage space at Educarium. In addition, the use of mirrors involves practical challenges, as there is no dedicated storage space for them and it is not possible to allocate time for moving them before the shifts. Organizing weekend shifts increases overall costs, which is why adding them is always evaluated on a case-by-case basis and based on available resources.
I don’t know why I bother giving feedback, because it is never taken into account or addressed.
We carefully review all the feedback we receive. Although not all suggestions can be implemented, feedback is genuinely important to us and valuable for the development of our services. We aim to identify the most urgent areas for improvement from the feedback and respond to them as quickly as possible.
Gyms lack small weight plates, such as 0.5 kg plates. Small plates would make the gym truly accessible: they enable safe and motivating training also for beginners and smaller individuals at a very low cost. At the moment, it feels like priority is given to increasingly specialized equipment, while some beginners and those in rehabilitation are effectively excluded from exercises like the bench press, since increasing the load by 2.5 kg is a very large jump for some users. It could even be considered somewhat sexist and discriminatory not to provide weight plates that would enable training for a broader group of users, especially given that their cost would be surprisingly low compared to the overall budget. In my opinion, by cost-effectively purchasing 0.5 kg plates, CampusSport could better promote accessibility and equality, offer safer training, support long-term engagement in physical activity, and better reflect the values of the academic community. By effectively requiring users to purchase their own plates, CampusSport is also indirectly taking a stance on the type of gym users it wants; namely, that beginners or smaller individuals without the means to buy their own plates are not welcome. The need is not marginal—there is a genuine demand for more accessible ways to increase load. Be accessible, CampusSport!
The equipment in our gyms is largely based on general industry standards, and the lightest weight plates we currently offer are 1.25 kg. Smaller plates (e.g. 0.5 kg) have traditionally been used mainly for very precise load adjustments in strength training. However, we provide several alternative ways to adjust resistance. For example, our gyms offer dumbbells starting from 1 kg, various resistance bands, versatile bodyweight training options, and selectorized machines where resistance can be increased in small increments. These allow training to be scaled down and progressed gradually, also at a beginner level. To support gym training, we also offer gym guidance sessions, where users receive instruction on safe and effective training, as well as on selecting suitable exercises and loads.
You keep raising the amount and also the summer semester you made it to star from May instead of June which I believe is injustice.
The pricing of sports fees is influenced by the overall increase in costs, such as rising wages, rents, and maintenance expenses. During the summer season, higher education institutions also do not contribute to covering operational costs, which affects summer pricing.
The length of the summer season is determined by the academic calendar and has not been changed in recent years. The timing and duration of the season are always known before purchasing the sports fee.
There should be more volleyball shifts, as the available spots are highly competitive. A clearer emphasis on skill levels could also be beneficial, including more precise descriptions, so that those who want to play seriously and at a higher intensity have the opportunity to do so, and others are not still learning the basic rules in intermediate-level shifts. Volleyball shifts could also last for two hours at a time.
The scheduling and duration of sports shifts are influenced by several factors, such as the working hours of instructors and other staff, the availability of sports facilities, cleaning schedules, and the occupancy rate of the facilities. Our goal is to offer a diverse range of shifts and activities so that as many people as possible can find something meaningful to participate in. For this reason, we do not offer many shifts of the same activity. We primarily provide low-threshold, beginner-friendly activities. The participants who have previous experience have to adjust to the level of the shift or move to a higher-level shifts if possible.
We have already answered some of the feedback in earlier news updates. Read also the feedback from the autumn 2025 survey and the responses provided to it – Answers to customer feedback autumn 2025.
Successes highlighted from the feedback survey
The gyms have a wide variety of equipment, the facilities are clean, and communication about any exceptions or changes is clear. Paper and cleaning supplies for wiping down equipment are always available.
A big thank you to the wonderful customer service staff! It’s nice to come and exercise when you’re already welcomed at the door.
In my opinion, the group exercise classes are the best thing about CampusSport! Encouraging and friendly instructors, a diverse selection of classes, and a great atmosphere motivate me to stay active and try new things. The classes have greatly helped me cope with a busy everyday life.
It feels like feedback is genuinely listened to and that efforts are made to improve services. Thank you for that! The gyms are clean and the people are friendly. Now that I’m about to graduate, it’s disappointing to think about having to find a new gym that would even come close to CampusSport!
CampusSport is a great overall service! The services are affordable and diverse, making it an attractive benefit for higher education staff as well.