Answers to customer feedback autumn 2025
We did a customer feedback questionnaire in the autumn. We received around 150 answers and want to thank everyone who answered! The average grade for CampusSport’s services was 4,26 (on a scale of 1-5).
We have already taken some actions based on your suggestions. We will consider implementing the changes that require more resources during the next academic year. As in previous feedback surveys, we have answered to some of the open-ended questions.
Answers to feedback
During the most popular classes, it can feel a bit uncomfortable when the start of the shift is delayed because people are signing up for the next week’s shift.
The booking system is inconvenient, as the shift needs to be booked a week in advance, overlapping with the previous week’s shift. This weakens CampusSport’s services, and similar systems are not used in other cities that offer group exercise for students.
Using a phone is not allowed during sport shifts. Booking a shift for the following week is also not permitted during the shift. This practice aims to ensure a calm and smooth start for all participants and to allow the instructor to begin the shift on time.
The booking system is a commonly used solution in group fitness. The advance booking that opens one week before is intended to ensure equal access for everyone to the most popular shifts, preventing the same people from getting the spots week after week.
There are far too few group fitness shifts compared to the level of demand for the most popular ones.
The demand for the most popular shifts occasionally exceeds the available supply. When planning the group fitness schedule, we aim to offer a diverse selection of different types and levels of shifts. Our goal is to provide a wide range of exercise opportunities to as many people as possible. If someone wishes to train regularly and with specific goals in a particular sport, we recommend practicing it with organizations that specialize in that discipline. However, we continuously monitor participation numbers and feedback, which we use to further develop our offering whenever possible.
It would be nice if all instructors followed the class descriptions more closely in the group fitness shifts. For example, there are major differences between instructors in Bike Basic classes: in some shifts you are sweating at maximum effort, while in others you are rolling along quite lightly.
The class descriptions provide a general framework for the content and level of each shift, but instructors have the flexibility to deliver the shift in their own style. This adds variation to the shifts, which is often considered one of the strengths of group fitness. However, we aim to ensure that the shifts correspond to their descriptions, and we will take the feedback on this matter into account.
I was a little annoyed about not seeing that I got into a course from the waitlist and then being block from reserving. Maybe there can be a better system like an app or a connection with the Tuudo app so that you can get a notification on your phone if you get in. And the morning sport shifts should only be cancellable until like 24:00 the night before so that people can plan when to get up.
A mobile app could also be convenient for booking shifts, and it could send notifications, for example if a shift is cancelled. CampusSport forces the use of the school’s email.
CampusSport is a sports service provided by the higher education institutions, which is why all booking-related notifications are sent to the student’s university email. We recommend checking your email regularly, especially when you have reserved a queue slot. If you have already made other plans and cannot participate in a shift or cannot follow if you will get a notification about receiving a place, you must cancel your queue slot.
The possibility of creating a mobile app has been explored, but it has been found that such a solution would be too expensive in relation to the overall service. An app would significantly increase the service’s costs, which would then also raise customer prices.
Social media channels are not very effective, because each platform requires creating a separate account, and without one the information cannot be accessed.
The more openly available the information is (i.e., not on platforms like Instagram that require registration), the better.
In addition to social media, we actively share all current information on our website as well as in our monthly newsletter. Both the website and the newsletter are available to everyone.
I am interested in some courses, such as Basics of nutrition. However, the course is only in Finnish so it would be great if there is any English session as well.
Our services are primarily offered in three languages (Finnish, Swedish, and English), but it is not possible to implement trilingualism in all services we provide. In this case, the event is a lecture organized in cooperation with a partner. However, instruction in English is available in all scheduled sports shifts and in most of the courses with separate fee. We aim to take language needs into account as much as possible when planning our services.
I would like to have more basketball shifts at earlier times. Most intermediate-level shifts end quite late in the evening, which makes it difficult for me to participate. I wish that some shifts could be offered earlier on weekdays or during weekends.
It would be nice to have slightly different schedules — for example, shifts around 3–4 pm at the Educarium.
We currently have only two intermediate-level volleyball shifts and one advanced-level shift. Volleyball is very popular, so more shifts should be added.
Several factors influence the scheduling of sports shifts, such as instructors’ and other staff members’ working hours, the availability of sports facilities, cleaning schedules, and the occupancy rate of the spaces. For example, the Educarium sports facilities are available to us on weekdays only after 4 pm.
When planning the group fitness schedule, our goal is to offer a diverse selection of activities for different user groups. For this reason, we cannot provide too many shifts of the same sport.
We have already answered some of the feedback in earlier news updates. Read also the feedback from the spring 2025 survey and the responses provided to it – Answers to customer feedback spring 2025.
Successes highlighted from the feedback survey
Excellent value for money!
The customer service desk at Educarium is always in such a good mood — a real day‑brightener!
There is always a great atmosphere in the group fitness shifts, and the instructors are wonderfully enthusiastic and encouraging. I especially appreciate that they always remind participants to move according to their own energy and ability, never pushing anyone beyond their limits. CampusSport’s shifts have helped me overcome previous negative experiences with guided exercise, and the most important thing I gained from this autumn was a renewed joy and motivation for physical activity.
You have brought in incredibly skilled instructors, and many of us have commented on how high‑quality the CampusSport group fitness shifts are. It is fantastic that such quality is offered to students at a student‑friendly price — a true investment in student well‑being. A big thank‑you for finding such professional instructors, and an equally big thank‑you to the wonderful instructors themselves for delivering such excellent shifts. Their positive and uplifting attitude can brighten even a difficult day — and the same goes for the staff at the customer service desks!
Overall, the activities are excellent and diverse.